Commission and Custom Order Terms and Conditions
By requesting a commission, you (the Customer) accept the following terms:
- Commissions are on a first come, first serve basis. Current open status of commissions as well as the number of slots available is displayed on squidgecreates.co.uk.
- Commission prices are non-negotiable and you will be sent a final price before work begins on the piece.
- Commissions require an upfront, non-refundable payment of 50% of the total cost. This will be sent to you as an invoice. Work will not begin on the project until the deposit has been paid. The remaining 50% will need to be paid when the piece is ready to be dispatched. The item will be dispatched only when the final 50% payment is received.
- You will need to be contactable throughout the process. If you are suddenly unreachable for two weeks or more, your commission may be cancelled. We do know that life can get in the way sometimes, so if you need to pause discussions on your commission, this is fine as long as you let us know.
- Customer cancellations must be requested BEFORE the order has been started. You will have up to 3 days once your deposit has been received to cancel your commission. Your deposit remains non-refundable, but the second payment will not be required.
- We reserve the right to refuse any commission.