Where do you ship to?
It depends on the item.
For clothing, shipping to the US and Canada is available. This is because the shipping is handled by Printful, who also produce the shirts.
Unfortunately, for the moment, we do not ship to the EU or Northern Ireland due to the new GPSR regulations.
For everything else, only UK (excl. NI) shipping is available. There are several shipping options, including a free option bundled into each item's price.
However, if you are super interested in having an item shipped outside of the UK, feel free to get in touch and I can put together a quote.
When will my product arrive?
This depends on the shipping option chosen at checkout, but will also depend on how quickly I can get your item to the Post Office! Please allow a couple of days on top of the shipping estimates for item dispatch - we'll let you know as soon as your item has been sent.
Items fulfilled by Printful will be dependent on their manufacturing, but this is outlined in the shipping description.
I saw you at an event, why is everything more expensive online?
When vending at an in-person event, we don't need to worry about shipping fees, extra packaging or going to the post office compared to processing an online order. Our website prices have a buffer in them to ensure those costs are covered and your basic shipping is sorted.
How do I look after my Terrarium?
The good news is, at the moment, all Terrarium pieces are made with artificial plants so they require no special care! Maybe just a quick dust once in a while.
Something broke in transit!
Oh no, that sucks! If something has come loose in a Terrarium piece, a quick bit of Super Glue should secure that back into place in no time. Obviously, if there's a more serious breakage, get in touch and I'll try and sort something for you.
Do you offer returns?
We do not offer returns or refunds at this time.
Cancellations of custom orders are only offered if the order has not begun production. Made to order items are often started within 3-5 days of payment being taken, and cancellations will not be offered once the item is in production.